11:00-11:30pm ... Registration and Networking
11:30-12:15pm ... Lunch, Welcome and Announcements
12:15-1:15pm ... Presentation
1:15-1:30pm ... Raffle Drawings and Close
One of the biggest challenges facing leaders today is the lack of motivation and negativity many people feel towards their work and lives. Our world's negativity is at an all time high and you have the unique opportunity to create a safe haven. The C.A.V.E. people (Constantly Against Virtually Everything) are destroying your organization's results and worse yet, its potential.
As a leader, you can't motivate people, you can only inspire them to turn on their motivational switch and coach them to improve their skills and your processes to move beyond the ocean of mediocrity. 72 percent of the average organization plays at the mediocre level. Knowing how to improve their performance is a critical growth strategy and will be key to your competitive strength and brand's relevance.
When is now a good time to think differently about turning on your team? People are not inspired by your financial performance; they are inspired by how they contribute and what their work stands for. It's never been more important to strengthen the heart and soul of your organization!
Application-Focused Learning Objectives:
Delivery & Learning Tools:
This session incorporates individual exercises using the material covered to generate customized applications for each participant's own organization. Engaging use of participation ensures memorable impact and immediately applicable tools you can use upon return to work. It also features:
Join JC as he delivers insights, statistics, researched-based IP and recommendations on how to inspire in new ways and energize your organization to play "all in."
JC Thompson is Chief Disrupter and Executive Vice President for Aspire. He provides engaging, interactive instruction and coaching with comprehensive, real-world learning and has a delivery and approach that can only be described as "Fun with Purpose!" His thoughtFULL and easy-to-apply tools result from direct experience in development and management.
JC is an award-winning leader who holds a degree from Arizona State University in Hospitality, and has spent the last 16 years in various aspects of the service industry where he launched and executed innovative customer experiences for global brands.
JC educates and inspires people at all levels, from the front-line to the C-Suite. He consistently works to stay on top of the latest trends and newest technology in order to stay ahead of the curve, ensuring the information he presents is on the cutting edge.
He is certified in sales, leadership and coaching disciplines and is an award-winning leader and an accomplished speaker. His varied experience includes work with luxury hotels, senior living organizations and in healthcare. More information on Aspire is at www.aspiremarketing.com/aspire.
Beautifully reimagined to reflect the beauty, warmth and community spirit of the Sonoran Desert, The Scottsdale Resort at McCormick Ranch welcomes you to a secluded oasis. Where conversations flow and connections are made, you'll discover a AAA Four Diamond retreat for the senses. Celebrate the pampering indulgence of Luna Spa. Find inspiration throughout our wedding and event venues. Savor the locally-sourced creations of artisan chefs. Schedule a sunrise tee time on nearby McCormick Ranch Golf Course. Or, simply enjoy the sun-drenched mountain vistas poolside. However you wish to spend your days, your next unforgettable experience awaits just off the beaten path. More information is at www.destinationhotels.com.
11:00-11:30pm ... Registration and Networking
11:30-12:15pm ... Lunch, Welcome and Announcements
12:15-1:00pm ... Presentation
1:00-1:15pm ... Raffle Drawings and Close
1:15pm ... Venue Tours
Do you want to maximize your ancillary income, such as room rentals and menu upgrades? Do you listen to your hospitality sales team on the phone and just know their closing rate could be higher? Do you feel like they are leaving money on the table? When observing an event or banquet, do you see missteps in your operational systems that you can't identify or put your finger on it?
In this interactive collaborative session, you will learn solid sells skills and tips designed to maximize revenues. Your closing rate will be higher as you will be armed with the right questions to ask an inquiry. No longer will you feel as if you are leaving money on the table.
From this presentation you will learn:
Lynne Wellish, CMP, CHSE, CHO is an award-winning speaker, consultant, trainer and hospitality educator. She has a zany style with lots of humor. A graduate of the University of Nevada - Las Vegas in Hospitality Management and an adjunct faculty member at Scottsdale Community College in the Hospitality College, Lynne has over 30 years in the industry in a variety of positions. Lynne won the bronze Azbee Award for her article, "Stop the Creep" - a How-To Article from the American Society of Business Publication Editors. Lynne won the MPI Arizona Chapter Mentor of the Year Award and the MPI Arizona Chapter Edward E. Scannell Award for Lifetime Achievement. Lynne was instrumental in executing and overseeing MPI's 2016 Volunteer-A-Thon, which received the Arizona Society of Association Executives Membership Award. In 2016 the MPI Arizona Chapter was recognized with the MPI RISE Award for the Volunteer-a-thon. Lynne's true passion is coaching and mentoring people in our industry. More information on Lynne at: www.lynnewellish.com.
Liberty Wildlife envisions a time when wildlife is recognized as an integral part of our natural world, and a precious natural resource, to be protected and preserved. Liberty Wildlife envisions being a permanent community resource, a place to instill compassion and stewardship in young minds and a place to reconnect the public with the beauty and benefits of native wildlife and habitat. Liberty Wildlife envisions a time when the community as a whole participates in the safekeeping of the natural world.
To nurture the nature of Arizona through wildlife rehabilitation, natural history education and conservation services to the community.
For additional information, go to: libertywildlife.org
1175 E Lone Cactus Dr., Phoenix, AZ 85024
11:00am - 1:30pm
Presented by Rasheryl McCreary
Wild Horse Pass Hotel & Casino
5040 Wild Horse Pass Blvd., Chandler 85226
8:15-8:45am ... Registration and Networking
8:45am ... Breakfast, Welcome and Announcements
9:00-10:15am ... Presentation
10:15-10:30am ... Raffle Drawings and Close
Join us for a breakfast meeting featuring a panel of revenue experts:
In conjunction with this meeting, we are asking for your input on Revenue Capability Calibration. We appreciate you taking a short survey!
Working intimately with hotels all over the world, Digna M. Kolar boasts a strong global background in hotel operations, revenue management, consulting, and strategic pricing. As the Regional head of Advisor Services, Americas at IDeaS Revenue Solutions, Digna leads the advisory team in the region to assist hospitality companies of all sizes to build and enhance their total revenue performance and price optimization capabilities.
In her current role with IDeaS, Digna has successfully partnered with key clients, hotel groups and airport car parks to lead high profile projects in major business cities, resort destinations and key regions. Her successful projects include performance evaluation, strategic planning, process and procedures development, mentorship, change management, organizational re-structure, education and other revenue management related activities.
Prior to joining the IDeaS global team, Digna spent 11 years in leadership roles at InterContinental Hotels Group (IHG). Her roles with IHG previously included the regional head of revenue management for Japan and Korea, the Middle East & Africa, as well as the global pricing implementation & business integration manager. Her deep expertise in the deployment and structuring of pricing and revenue management processes allows Digna to help clients build sustainable revenue management cultures in multi-cultural and diverse organizational environments.
Digna holds an MBA in Hospitality Management IMHI, a joint program of Cornell University and ESSEC. She is multilingual, fluent in English, French and Spanish, and currently lives in sunny California with her family.
Desiree McDonald graduated from ASU with a degree in Recreation Management and Tourism/Hospitality in 1997. She has dedicated her career to hospitality for the last 22 years. The first half of her career was spent with Hyatt Hotels and Resorts working with 4 hotels ranging from Convention Center Hotels to Caribbean Resorts. She worked in Operations and Sales and in 2001 she became the Revenue Manager for the Hyatt Regency Grand Cayman beach resort and has been working in Revenue Management for the last 17 years. In 2006 she joined the corporate team for Best Western Hotels and Resorts. Initially she created and trained revenue management courses and quickly moved into a Regional Revenue Manager role. A year later she was one of the first members of their Revenue for Hire (Property Revenue Management) team. In 2012 she took over management of the PRM team and has spent the last 6 years helping to grow the program from 150 hotels to over 500 hotels and onboarding 40+ Revenue Managers as well as helping to created and implement new reporting, updated systems, and revenue management tools to enable her team to better increase revenues for all hotels.
Regional Vice President, Demand360 Data Partnerships| TRAVELCLICK. Katie Moro joined TravelClick in 2011 and is responsible for the global expansion of TravelClick's Demand360 product. Katie is a veteran of the hospitality industry and has been involved with the demand initiative since the product's early days.
Prior to joining TravelClick, Katie was an Account Manager with Rubicon and led a sales team that focused on product growth in major accounts. She has also held roles at Morgan's Hotel Group and Ritz-Carlton Hotel Company. Katie holds a Bachelor's of Arts from the University of Georgia.
Kavita is a recognized leader in the hospitality industry. She hails from family-operated hotel businesses, but quickly made her own mark in the industry. She began her 20+ year career as a front desk agent for Marriott Hotels and held a variety of roles in hotel operations, event management and sales before leading market management for Expedia as the Area Manager for Northern California. She now serves as the Director of Sales at IDeaS Revenue Solutions where she helps hoteliers challenge the status quo and puts them on a path to achieving breakthroughs in revenue performance. She has a degree in Economics from University of California, Irvine and an MBA from Pepperdine University. She now lives in the San Francisco Bay Area with her husband and two children.
Mike Spencer is currently a Tucson-based Senior Solutions Consultant at Infor, the world's third largest business applications company, headquartered in New York City.
With over 2 decades of hospitality computer software experience in various roles, Mr. Spencer has an undeniable ability to thrive in fast-paced, constantly changing environments where creativity, flexibility, and accountability are valued. With an extensive knowledge of several Property Management Systems, he has been recognized for his distinguished talent to articulate value within business solutions to achieve customer success within the hospitality industry no matter how large or complex the organization may be.
A California native, Mr. Spencer moved to Arizona in the early eighties where he later attended Northern Arizona University's School of Hotel & Restaurant Management bachelors program. Prior to Infor, Mr. Spencer was on the hotel operations side of the spectrum serving as a Food & Beverage Manager for a prestigious AAA Four Diamond resort in Tucson.
Wild Horse Pass Hotel & Casino in Phoenix is a premier hotel featuring tastefully appointed rooms with a wealth of amenities...but at a reasonable price. While staying with us, watch for our native wild horses which have roamed free in area desert plains for centuries and a sky full of stars at nightfall.
Wild Horse Pass Hotel & Casino is Arizona's premier destination for memorable meetings, successful conferences and distinguished catered events.
Our property was designed with groups in mind. Comfortable guest rooms, flexible meeting space and amenities galore adjoining 7 restaurants, live entertainment, nightlife and gaming. Our Four Diamond Awarded facility offers 226 newly refreshed guest rooms and suites along with 12,000 sq. ft. of flexible meeting space.
Ideally located at the Wild Horse Pass Destination, less than 15 minutes south of Sky Harbor Airport and minutes from Tempe, Scottsdale and Chandler. Free transportation is offered to our neighboring attractions including 36 holes of Troon Golf, Rawhide Western Town, Aji Spa and Koli Equestrian Center. For additional information, go to https://www.wingilariver.com.
These leading associations - the Arizona Sunbelt Chapter of Meeting Professionals International and the Arizona Chapter of the Hospitality Sales & Marketing Association International - have joined forces for the eighth year in a row to provide members of the Arizona meeting and hospitality industry a day of great golf on an award winning course, followed by a lunch and an awards celebration.
This is an event you won't want to miss. Not up for a round of golf or don't have four hours to play? You can still participate! Just register to join in on festivities after the tournament - lunch and awards
The funds from this tournament will help to support our associations' continuing efforts to provide quality continuing education and scholarships for those professionals currently in the meeting and hospitality industry and those who are pursuing a career in the field. Once again, we would greatly appreciate your participation.
For more information on MPI Arizona Sunbelt Chapter go to: MPI-AZ.org.
On behalf of our Golf Tournament Committee and our Board of Directors, we thank you in advance for your participation and support!!!
Early bird rate of $99 for golf includes:
|6:00-7:00 a.m.||Registration and Practice|
|7:00 a.m.||Shotgun Start|
|11:30 a.m.||Luncheon, Awards and Raffles/Silent Auction|
The Resort is offering a special rate of $79 to stay overnight.
This includes six wristbands to the Oasis Waterpark. Click here for details and room registration.
ABOUT THE COURSE
For over two decades, Arizona Grand Golf Course has supported the rich tradition of the game with its unique links course, featuring panoramic views of the surrounding desert landscape. Dramatic elevation changes and breathtaking mountain vistas highlight the diverse and challenging par 71 layout. The course compliments the grandeur of the spectacular Sonoran desert with stunning conditions and a service staff committed to creating exceptional experiences for players of all ability levels.
AWARDS & ACCOLADES:
Four Diamond Award from AAA
Named among the nation's Top 50 "Great Service" facilities by Golf Digest
Awarded Four Star "Best Places to Play" from Golf Digest
Gold Tee Award from Meetings & Conventions
"Greens of Distinction" and "Golden Links Award" from Corporate Incentive Travel Magazine
"Top 35 Courses in Arizona", "Best Golf Hole", and "Best Service in Golf" from The Arizona Republic
"Excellent" rating from Zagat Survey
Adrians Award from Hospitality Sales & Marketing Assoc. International (HSMAI)
"World Class Award" from Insurance Meetings Magazine
"Planners Choice Award" from Meeting News
More information is at: www.ArizonaGrandResort.com/golf/
11:00-11:30am ... Registration and Networking
11:30-12:00pm ... Lunch
12:00-12:15pm ... Announcements
12:15-1:00pm ... Presentation
1:00-1:15pm ... Raffle Drawings and Close
Topics to be discussed:
Mr. Heaton is responsible for the day-to-day oversight of the operations, sales and marketing, revenue management, finance and human resource departments at the Doubletree Resort by Hilton Paradise Valley-Scottsdale and the Hilton Scottsdale Resort & Villas. He has been at these two AAA Four Diamond resorts in Scottsdale, Arizona, and with TPG Hotels & Resorts for ten years.
Doug is a forty-year veteran of the industry. Prior to joining TPG in Scottsdale, he worked for thirteen years in the capacity of General Manager and Complex General Manager at multiple Doubletree Hotels for Hilton Hotels. Prior to that, he worked in General Manager and Regional Manager positions at Cavanaugh's Inns (now Red Lion).
Doug is very active in the tourism community, serving as Chairman of the Valley Hotel and Resort Association for the last five years and is currently on the Executive Committees for Experience Scottsdale (CVB) and the Arizona Lodging and Tourism Association. He was presented the "Hilton Leadership Award" by the Hilton Arizona Cluster in 2013 and the "Outstanding General Manager of the Year" award from the Washington State Hotel and Motel Association in 2000.
Doug earned his Bachelor of Science Degree in Political Science and Prelaw from the University of Washington in Seattle. He attended two years at the University of Puget Sound School of Law in Tacoma, Washington. He worked in hospitality during all his school years and when he started to work as a legal intern in his second year of law school, he determined he preferred a career in hospitality management. He has never regretted that decision.
Alleson Dunaway is the Destination Services Manager for Experience Scottsdale. Originally raised in Scottsdale, Alleson did not realize how passionate she was about her desert town until she left for the Midwest during college. Four winters later, Alleson learned Arizona is where she wanted to be. Once returning, Alleson spent four years working with Hello! Arizona, Destination Management where she learned the ins and outs of meetings and events; planning events for large corporations such HP and Pfizer. She joined Experience Scottsdale in June of 2014 (formerly the Scottsdale Convention and Visitors Bureau) and now uses her talents to connect planners bringing their events to Scottsdale to her network of local professionals who will go above and beyond to make their meeting a success. She prides herself on her deep knowledge and expertise of the Scottsdale market and her relationships with the key players who drive the success of Scottsdale tourism.
Kimberly Forest joined Visit Mesa in October 2012 to lead the sales and marketing efforts of Arizona's third-largest city, Mesa, Ariz. Currently serving as Senior Vice President of Sales & Marketing, Forest's key responsibilities are to position the destination as the state's premier business and leisure travel destination. Forest previously served as the Travel Industry Sales Director at the Greater Phoenix Convention & Visitors Bureau (2007-2012) where she directed all Travel Industry Sales activities for Arizona's capitol city. Forest is a current member of the U.S. Travel Association Destinations Council Board of Advisors.
Accomplishments at Visit Mesa include overseeing the rebranding of Mesa and the award-winning 'City Limitless' regional marketing campaign which established Visit Mesa as the visitor industry leader and steward for the Phoenix-East metropolitan area (2013). Under Forest's direction, the bureau received the Urban Innovations Award from the Arizona Governor's Tourism Conference (2014), as well as the international and prestigious Adrian Award by Hospitality Sales & Marketing Association International (2014). In 2015, Visit Mesa was awarded the WebAward for Outstanding Website in the Travel Category by Web Marketing Association. In 2017, Forest accepted the Destinations Council Destiny Award for Digital Campaign, featuring Visit Mesa's revolutionary 360° videos. Forest led the charge on developing the videos which promoted Mesa's lifestyles and provided visual, immersive experiences that were delivered to consumers on mobile devices.
Forest directs Visit Mesa's program of work for sales and marketing, and continues to oversee the organization's evolving branding efforts and serve as the organization's key liaison with Mesa's key stakeholders. Her strengths include product development and Forest has spearheaded the organization's online booking capabilities and vacation packaging opportunities for Mesa hotels and attractions. Forest's strong relationships with strategic partners include East Valley Partnership, Phoenix-Mesa Gateway Airport, Allegiant, Southwest Vacations, British Airways Holidays, Tourico Holidays, as well as numerous international travel trade operators. Throughout her career, Forest has demonstrated solid performance related to increased bookings and has developed numerous destination campaigns directly targeting the leisure traveler. Recently, Forest has led efforts to expand Visit Mesa's marketing to the lucrative Pacific Rim market, leading a delegation oversees to a three-city mission in China.
Forest has spent more than 14 years marketing the Arizona destination experience and held sales management positions for luxury-brand destination resorts and attractions in Scottsdale, Phoenix, Los Angeles, Anaheim and Orlando. Previously held positions include Vice President Development & Sales for Florida Vacation Stores; Director of Wholesale Sales for Universal Studios Hollywood; and Corporate Director of Leisure Sales for Tiburon Hospitality.
Melissa is Vice President of Marketing, Tourism & Communications for Visit Phoenix. Her job is overseeing the organization's website (VisitPhoenix.com), advertising, social media and email marketing efforts as well as travel trade and media relations. She started with the organization more than 16 years ago as an assistant in the membership department. Prior to her leap into the travel industry, Melissa worked in the in-house marketing department of a family-owned retail clothing chain where her claim-to-fame (at least in her eyes) was writing copy for an ad that appeared in Martha Stewart Living. In the office, Melissa is a cheerleader for her team's efforts in the ever-changing world of marketing and social media. And in her personal life, you'll find her Facebooking and Instagraming about her passions -- animals, books, local restaurants and boutiques, and of course, travel.
Michael Martin is the Executive Vice President of the Tempe Convention & Visitors Bureau (dba: Tempe Tourism Office). An Arizona native, he graduated from Arizona State University with a bachelor's degree in Recreation Management with an emphasis in Tourism Marketing in 1992. During his 26 years at the Tempe Tourism Office, his responsibilities have included group sales, special event management, sponsorship recruitment and tourism marketing. In his current role, he is responsible for the tourism marketing activities for Tempe, including the oversight of the Tempe Tourism website and all advertising campaigns. He also manages the relationship with Davidson & Belluso, the Tempe Tourism Office's advertising and marketing agency on record. Michael produces grant funding applications, the Marketing Plan, the Annual Report and he directs the marketing budget. Michael also is a past member of the Alliance for Audience Board of Directors, the ASU Art Museum Creative Impact Board and the Greater Phoenix Gay & Lesbian Chamber of Commerce Development Board. He is a member of the ASU Alumni Association, Destination Marketing Association of the West, US Travel Association and a frequent guest speaker at Arizona State University.
Experience breathtaking Camelback Mountain views from our AAA Four Diamond Scottsdale resort. Hilton Scottsdale Resort & Villas offers two-bedroom villas that sleep up to eight with a full kitchen and dining area. Plan your next event in the 25,000 sq. ft. of indoor and outdoor space for up to 800 people. Our complimentary shuttle service takes you where you need to go.
Click here for more information.
3:00-3:30pm ... Member Orientation
3:30-4:00pm ... Registration and Networking
4:00-5:00pm ... Presentation
5:00-6:00pm ... Hors D' Oeuvres and Cocktail Reception, Raffle Drawings
Join us for a fun afternoon of food and entertainment at Modern Grove overlooking Dolphinaris!
We'll be putting our industry professionals to the test and see if they "Are Smarter than a Hospitality Student." We will be making a play on the "Are you Smarter than a 5th Grader" game show! This fun program is intended to help connect industry professionals with local university and college students who are studying hospitality sales, marketing and operations. It also allows hospitality students to go head-to-head with industry professionals, demonstrating their knowledge and personalities to the local hospitality community.
On the side of the brainy students:
Madeline Santin - Arizona State University
Amanda Ocenas - Scottsdale Community College
Catherine Crump - Arizona State University
And representing the brainy hospitality side:
Pearl Elliott - Arizona Outdoor Fun
Lindsey Nevarez - Expedia Group
Dave Rosenbaum, CHME - CIVANA Carefree
And our fabulous Master of Ceremonies - Oscar Mastrantuono with NCG Hotels!
What are the 5 C's of Arizona's Economic Success?
If a hotel is running an average rate of $189 and an occupancy of 75%, what is that hotel's REVPar?
To find out the correct answers you need to join us at our upcoming November event - Are you Smarter Than a Hospitality Student! Bring your team and see who will win - The industry professionals OR the hospitality students!
President's VIP Reception for Past Presidents and Board Members
Entertainment by Michael Powers
Cocktail Reception and Entertainment by Michael Powers
Dinner, Recognition of our Past Presidents
Chapter Awards of Excellence Presentations
Check Presentation to the 2018 "Charity of the Year" SniffAZ/Arizona Pet Project
2018 Membership Campaign Winner Announced - sponsored by DAE
Recognition of 2018 Board
Installation of 2019 Board with Special Guest Dorothy Dowling, Past HSMAI Chair of the HSMAI Americas Board and Senior Vice President/Chief Marketing Officer, Best Western Hotels & Resorts
After Party with Entertainment by Ray the DJ
You won't want to miss the event of the year! We will be celebrating 50 YEARS of excellence and history. The evening will include our annual awards presentation and installation of our 2019 Board of Directors. In addition we will be stepping back in time with wonderful memories and honoring our illustrious Past Presidents, Leaders, Volunteers and Chapter Members. We want as many past presidents and past members in attendance as possible ... so, help spread the word!
The Hotel Valley Ho is offering us a great rate to stay overnight. In order to get the discounted rate of $139 (resort fee is waived) you can make your reservation by calling 877-587-8013. The code for our room block is "HSMAI."
Nearby Hyatt Place Scottsdale-Old Town is also offering a special rate of $89 to stay overnight. Go to www.hyattplacescottsdaleoldtown.com and type G-GALA in the group/corporate # box. The HSMAI Holiday Gala rate will come up and they can book online. Or, individuals may also call 888 HYATT HP (888-492-8847) and either ask for HSMAI Holiday Gala rate or group code G-GALA.
Black Tie Optional/Cocktail
Celebrity Tux and Tails is extending a discount to our guests.
A basic black tuxedo with shoes will be $79.95 or 20% off any other rental. Call Larry at 602-258-1462.
$70 Per Person
$45 Per Student Member
The Sands Ballroom is just east of the hotel lobby - entrance off of 69th Street
There is plenty of parking near the ballroom or you can valet park at entrance of hotel.
Awards to be Presented:
Hospitality Sales & Marketing Professional of the Year
General Manager of the Year
Sponsor of the Year
Committee of the Year
Hospitality Student of the Year
Revenue Management Professional of the Year
Host Property/Venue of the Year
President's Achievement Award
Originally opened on December 20, 1956, Hotel Valley Ho has classically cool roots and stands as a modernist icon in Downtown Scottsdale. Owned by John B. Mills, along with Robert Foehl and his wife Evelyn, it was built on the belief that "the important thing is to make your guest feel wanted." The architect, Edward Varney, was known for his cool, minimalist style.
Hotel Valley Ho was a true Hollywood hideaway in its heyday, host to Bing Crosby, Tony Curtis, Janet Leigh and Zsa Zsa Gabor, among others. Celebrities loved that the paparazzi would not follow them to Scottsdale. Ramada acquired the hotel in 1973 and renamed it "Ramada's Valley Ho Resort." Over the years, some of the classic design elements were altered and the hotel lost its luster. In 2002, the property went up for sale. Local company Westroc Hospitality worked to restore the hotel to its mid-century splendor and continues to manage operations.
Reopened on December 20, 2005, Hotel Valley Ho shines brighter than ever with notable additions including ZuZu, VH Spa, and the OH Pool. Named "one of the best-preserved mid-century hotels in the country" by author and architect Alan Hess, Hotel Valley Ho is the place where your cool comes out to play. Additional information is available at https://www.hotelvalleyho.com.
The Scottsdale Plaza Resort
7200 N. Scottsdale Road, Scottsdale, AZ 85253
11:00-11:30pm ... Registration and Networking
11:30-12:15pm ... Lunch, Welcome and Announcements
12:15-1:15pm ... Presentation
1:15-1:30pm ... Raffle Drawings and Close
Bob Anderson, President
Star Performance, Inc.
Bob is a business coach, a results driven trainer and a new business development consultant to the hospitality industry and has been in business for over 25 years.
His unique approach to sales training through his Building the Sales Pipeline, Building the Culture of Service and Point of Contact Reservations Selling systems are producing huge up-side results for his many customers.
A featured speaker whose entertaining and upbeat presentation style has earned him rave reviews by many hospitality organizations, Bob develops and implements all training programs for Star Performance, Inc.
Bob was awarded the honor of being selected as one of the Top 25 Extraordinary Minds in Hospitality Sales, Marketing and Revenue Management by HSMAI in 2015.
Bob has been married for 32 years and has three wonderful children. When not conducting training seminars and webinars, he likes to read, work out and play hockey.
An Authentically Arizona Desert Experience
An authentic Arizona experience awaits at the Scottsdale Plaza Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.
Where Work Weeks Meet Weekend Fun
Blur the lines between business and leisure with five swimming pools, championship golf, pampering spa treatments, and local Southwestern cuisine. Framed by Camelback and Mummy Mountain, The Scottsdale Plaza Resort features 40 acres of flowering gardens, elegant Spanish-inspired architecture, and 50,000 square feet of event space, perfect for family vacations, wedding festivities and corporate retreats.
Successful Scottsdale Meetings Start Here
There is a reason why so many groups choose to gather at The Scottsdale Plaza Resort for their milestone meetings and events. We remember every detail it takes to make your meeting a success, right down to your CEO's favorite drink. Our award-winning planning and catering teams will design your banquet, sales conference, or training seminar with the flexible and resourceful spirit that it takes to ensure a completely unique and personalized experience.
More information is available at http://www.scottsdaleplaza.com/the-resort/.
Boondocks Patio & Grill
4341 N. 75th Street, Scottsdale, AZ
5:00pm - 8:00pm
Plenty of street parking available
|5:00-6:00 p.m.||Registration, Networking, Heavy Hors D' Oeuvres, Cash Bar, Raffle Sales and Charity Collection|
|6:00-7:30 p.m.||Fun and Games|
|7:30-8:00 p.m.||Awards and Raffle Drawings|
The Arizona Chapter of the Hospitality Sales & Marketing Association and their Special Events Committee invite you, your colleagues, customers, family, and friends to join in an evening of FUN! HSMAI's "Amazing Hospitality Challenge" is a great way to unwind from the busy day and mix and mingle with other industry professionals.
Join us on the patio for a "backyard experience" at one of Old Scottsdale's hippest bars for an evening that includes nibbles, drinks, fun teambuilding challenges sponsored by Event Team .... AND great raffle prizes. Dress casual and comfortable. Registration fee includes two drink tickets.
Welcome to Boondocks, Your Scottsdale Patio Bar. We are Nestled in the Heart of Old Town Scottsdale creating a comfortable environment every day for everyone. Boondocks takes Pride in its reinvented Comfort Style Food and variety of Eclectic Beers, Spirits, and Wine. Join the Boondocks Backyard Experience with our Open Air Grill, and Outdoor Fun with all your Friends.
One of Scottsdale's largest climate controlled patio consists of comfortable areas for any size group. If you want to spice it up a little with some active interaction we have the best Bar Games in Scottsdale: Pool Tables, Bag Toss, Dart Boards, Ping Pong, Basketball Pop Shot, Skee-Ball, and select arcade games. Game On!
Looking for Live Music in Scottsdale? Then join the Boondocks Backyard Experience with entertainment ranging from acoustic sets to local bands and national acts. Visit https://BoondocksAZ.com for more information.
3220 South Fair Lane, #12, Tempe, AZ 85282
7:30am - 9:30am
|7:30am - 8:00am||Registration|
|8:00am - 9:30am||Continental Breakfast and Presentation|
Sometimes the stars align and we are able to get a headliner speaker at a steal because he is going to be in town for another event! We are so excited to announce that Loren Gray, CEO of Hospitality Digital Marketing, will be in town the first week in May and has graciously agreed to share his amazing program with all of us!
The Art and Science of Convergence
History is filled with examples of great companies failing due to a lack of communication that we now call 'siloing'. 'Too big to fail' places like IBM and Sony who once dominated their markets now trail or have been outright removed, all because departments did not collaborate. Sound Familiar? This is not new news, but how do you make it work? Where do you start? How do you make it a success each day?
We answer these and many more questions in a step by step interactive program that defines a common vernacular and shared responsibilities. We already know that we need to work together, we bring in this session the practicality of exactly how to do that. What data at what point is to be used, what's available from both sides of the conversation, and most importantly how to harmonize those newfound insights into actionable revenue yielding reality.
This is unlike any other 'presentation' or program. Upon registration, you will be sent a workbook to prep your thoughts into questions, to ensure you maximize the content shared. In the event, engagement is online and anonymous so debriefing answers are honest and open.
Every member of your exec team can benefit from this interactive step by step discussion on the practical convergence of these disciplines.
We hope you join us!
Loren Gray is an internationally recognized authority in the field of hospitality marketing and has appeared as an expert yearly at numerous national industry conferences spanning the hospitality and digital marketing industries. Gray has spoken on the topic at industry events across the US, in Canada, the Caribbean, and Australia. He has contributed to publications such as the New York Times, USA Today, Financial Times and the Wall Street Journal, and has had articles published in numerous trade journals. In addition to participating and chairing on numerous industry boards and organizations, Gray is a past chair of the Digital Marketing council of the Hospitality Sales and Marketing Association International (HSMAI). HSMAI recognized Gray as one of The 'Top 25 Extraordinary Minds in Sales and Marketing', and he currently serves on the Board of America's for HSMAI's International Organization.
Loren is the founder and host of a weekly livecast that covers current trends in the world of digital marketing in hospitality. From GM's to brand leaders, service agencies to hotel owners, a group of experts discuss new tools and techniques, recent industry news and real-world practical case studies with actionable 'how to's' with the insights you need to know and how it can impact your hospitality business. Now in it's third year, the show has developed an international following and boasts over 2000+ weekly subscribers.
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