After spending four years touring as a trumpet player, Mark joined the hospitality industry in 2012 starting as a front desk agent at the Best Western Plus Sundial in Scottsdale, Arizona. After 2.5 years at the property level, he transitioned to the corporate environment working with Best Western Worldwide Sales, helping facilitate the corporate RFP process. Mark then moved to Revenue Management in 2016, first working as a Revenue Manager for over 100 BWH hotels in the state of Texas, and then took over as the Revenue Manager Trainer in December of 2019 where he now facilitates large classroom training and produces prerecorded online content.

Lori has been at Tapatio Cliffs for over a year, in the revenue management discipline for almost 19 years, and in the hospitality field for 24 years as of Valentine’s Day. Lori loves the strategy and puzzle aspects of revenue management and the people both in and out of the hospitality industry. She often refers to herself as the “Pandemic President” of our HSMAI Arizona Chapter in 2020 and now serves as the Co-Chair of the Auction Committee. When not at the resort or hospitality events, Lori can be found wrangling her two sons, watching Broadway shows at Gammage, hiking, or reading.

Brandon started his hotel career in 1998 at the Arizona Biltmore in the Reservations Department. He became a Director of Revenue at the Arizona Biltmore in 2008, right after the Global Financial Crisis. Brandon then moved to Maui in 2018 to be the Director of Revenue Management at Grand Wailea. He transitioned back to Phoenix in September 2020 and has been in a complex role between Arizona Biltmore and Grand Wailea ever since. He has been a Hilton team member for 25 years. When not working, he enjoys spending time with his wife of 24 years and his 7 kids with ages that range from 7-20. He loves working out, running (currently training for another half marathon in Maui) and utilizing the team member travel program with Hilton, especially when going on road trips.

Eric is a hospitality professional with over 20 years of Sales, Marketing & Revenue Management experience in hotels & resorts of all sizes.  Eric joined the Amadeus team in 2019 and currently resides in Denver, Colorado. As Director of Sales, Business Intelligence, Eric works with Sales & Revenue leaders across North America to drive optimal mix of sales across all market segments and booking channels using Demand360+, Agency360+ & RevenueStrategy360. Prior to joining Amadeus, Eric worked in roles from Catering/Convention Services Manager to Director of Sales & Marketing to General Manager for corporate managed & franchise hotels & resorts across central Florida.  He was the Area Director of Sales for Marriott International in Orlando.  He has been a member and volunteer leader in several hospitality industry associations over the years, including HSMAI, MPI, PCMA, ASAE, FSAE, NACE, Skal International and more.  He served on the Convention Sales Committee for Visit Orlando to drive group business to the destination.

With over 20 years in the hospitality industry, Victoria has spent the majority of that in Revenue Management.  From her first role as a Groups Rooms Coordinator at The Sheraton Wild Horse Pass Resort she learned that Revenue Management was the place for her.  Working with Starwood Hotels she made her way through the Revenue Management Trainee Program at The Phoenician Resort, eventually listening to the words of her mentor, “You will not stay here forever,” she made her way to other brands and management companies.  With experience she has gained through numerous roles what she holds dearest are the lasting friendships she has made across the industry. Currently she is Regional Director of Revenue Management for Peachtree Group- Hospitality Management.  She oversees a collection of hotels for the Southwest Region (Arizona and Texas).  Her favorite part of her role is working alongside her regional counterparts as they strategize to exceed revenue budgets for each of their hotels.  Victoria also found a deep connection with HSMAI-Arizona as she has held board positions for the past 3 years.  She has primarily focused on Collegiate Relations working with the state Universities and Colleges to engage Hospitality students with the Association.  She just recently was appointed to Director of Finance.  In her free time, she can be found catching live music around the valley or many times creating an out of state adventure to see a show.